---
title: "Complaints - Buy Private Number Plates Online – Instantly Search The DVLA Database"
description: "Complaints Procedure At buyprivateplates.uk, we are committed to providing an excellent service."
url: https://buyprivateplates.uk/complaints/
site: "Buy Private Number Plates Online – Instantly Search the DVLA Database"
published: 2026-02-26
modified: 2026-02-26
language: en-GB
---

# Complaints

## Complaints

## Complaints Procedure

At buyprivateplates.uk, we are committed to providing an excellent service. If something goes wrong, we want to hear about it so we can put it right.

### How to Make a Complaint

You can contact us by:

**Email:** hello@buyprivateplates.uk
**Post:**  Buy Private plates UK, 37 Lewis Drive, Wiggenhall St. Germans, King’s Lynn, Norfolk, PE34 3FB
**Telephone:** 01603 327105

When making a complaint, please provide:

- Your full name
- Your order number (if applicable)
- The registration mark involved (if applicable)
- A clear description of the issue
- What outcome you are hoping for

### What Happens Next

**Step 1 — Acknowledgement** We will acknowledge your complaint within **2 working days** of receiving it.

**Step 2 — Investigation** We will investigate your complaint thoroughly. If we need further information from you, we will ask for it promptly.

**Step 3 — Response** We aim to provide a full response within **14 working days**. If your complaint is complex and requires more time, we will let you know and provide an estimated resolution date.

**Step 4 — Resolution** We will explain our findings and, where appropriate, offer a remedy. This may include a refund, a replacement registration, or another appropriate action.

### If You Are Not Satisfied

If you are not satisfied with our response, you may:

1. **Request a senior review** — Ask for your complaint to be reviewed by a director of Rivmedia Ltd. We will respond within a further 14 working days.
2. **Alternative Dispute Resolution (ADR)** — As an online trader, we are required to inform you of the UK Government’s Online Dispute Resolution platform. You can access it at [https://ec.europa.eu/odr](https://ec.europa.eu/odr). While we are not currently registered with a certified ADR provider, we are committed to resolving disputes fairly and will engage in good faith with any mediation process.
3. **Trading Standards** — You can contact your local Trading Standards office through the Citizens Advice consumer helpline on **0808 223 1133** or via [https://www.citizensadvice.org.uk](https://www.citizensadvice.org.uk).
4. **DVLA** — If your complaint relates specifically to the DVLA registration transfer process, you can contact the DVLA directly at [https://www.gov.uk/contact-the-dvla](https://www.gov.uk/contact-the-dvla).
5. **Information Commissioner’s Office (ICO)** — If your complaint relates to how we handle your personal data, you can contact the ICO at [https://ico.org.uk](https://ico.org.uk) or on **0303 123 1113**.

### Our Commitment

We take all complaints seriously and use them to improve our service. All complaints are logged, reviewed, and used to identify areas where we can do better.

---
Source: https://buyprivateplates.uk/complaints/