🔒 Secure Checkout  ·  Trusted DVLA Reseller  ·  Full Transfer Service

|

Buy private plates
Search Plates

Privacy Policy

Privacy Policy

Privacy Policy

Last updated: 26/02/2026

1. Who We Are

This website is operated by Rivmedia.co.uk trading as buyprivateplates.uk.

Registered office: 37 Lewis Drive, Wiggenhall St. Germans, King’s Lynn, Norfolk, PE34 3FB
Email: hello@buyprivateplates.uk
Telephone: 01603 327105
ICO registration number: ZA138797

We are the data controller for the personal information we collect through this website and in the course of providing our services.

2. What Information We Collect

We collect and process the following personal data:

When you place an order:

  • Full name
  • Email address
  • Telephone number
  • Billing and delivery address
  • Vehicle registration number (VRN)
  • V5C registered keeper name
  • Payment card details (processed securely by our payment provider — we do not store card details)
  • Nominee name and address (for gift purchases)

When you sell a registration through us:

  • Full name and contact details
  • Proof of ownership (V5C or retention certificate)

When you contact us:

  • Name, email, phone number, and the content of your message

When you browse our website:

  • IP address, browser type, device information
  • Pages visited and time spent on site
  • Cookies and similar technologies (see our Cookie Policy)

3. How We Use Your Information

We use your personal data for the following purposes:

Purpose Lawful Basis
Processing your order and managing the DVLA transfer Performance of a contract
Communicating with you about your order (email updates, transfer progress) Performance of a contract
Submitting applications and documentation to the DVLA on your behalf Performance of a contract
Vehicle eligibility checking via the DVLA VES API Legitimate interest (ensuring the registration can be legally assigned)
Responding to your enquiries Legitimate interest
Sending marketing communications (only with your consent) Consent
Fraud prevention and security Legitimate interest
Complying with legal and tax obligations Legal obligation
Improving our website and services Legitimate interest

4. Vehicle Data (VES Lookup)

When you enter a vehicle registration number on our website, we query the DVLA’s Vehicle Enquiry Service (VES) API to verify that your vehicle is eligible for a registration transfer (i.e., that it is taxed and has a valid MOT). This data is used solely for eligibility checking at the point of sale and is not stored in our systems beyond the duration of your browsing session.

5. Who We Share Your Data With

We may share your personal data with the following third parties, only to the extent necessary to provide our services:

  • DVLA — to process registration transfers and assignments
  • Payment processor (e.g., Stripe or PayPal) — to process your payment securely
  • Royal Mail or other postal service — for delivery of documents
  • Third-party sellers — if you are purchasing a pre-owned registration, we may share your name and contact details with the seller to the extent necessary to complete the transfer
  • Professional advisors — accountants, solicitors, or auditors where required
  • Law enforcement or regulatory bodies — where we are legally required to do so

We do not sell your personal data to third parties. We do not share your data with any third party for their own marketing purposes.

6. Where We Store Your Data

Your data is stored on secure servers within the United Kingdom and the European Economic Area. Our website is hosted with Rivmedia.co.uk. Where any data is processed outside the UK, we ensure appropriate safeguards are in place in accordance with UK data protection law.

7. How Long We Keep Your Data

Data Type Retention Period
Order and transaction records 6 years (UK tax law requirement)
V5C copies and transfer documents Duration of the transfer process, then securely deleted within 30 days of completion
Customer account data Until you request deletion or close your account
Contact form enquiries 12 months
Marketing consent records Until you withdraw consent
Website analytics data 26 months

8. Your Rights

Under UK GDPR, you have the following rights:

  • Right of access — request a copy of the personal data we hold about you
  • Right to rectification — request correction of inaccurate or incomplete data
  • Right to erasure — request deletion of your data (subject to legal obligations)
  • Right to restrict processing — request that we limit how we use your data
  • Right to data portability — receive your data in a structured, commonly used format
  • Right to object — object to processing based on legitimate interests or for direct marketing
  • Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at hello@buyprivateplates.uk. We will respond within one calendar month.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data, including:

  • SSL/TLS encryption on all pages
  • Secure payment processing (we never see or store your full card details)
  • Access controls limiting who within our organisation can view your data
  • Secure handling and disposal of physical documents (V5Cs are returned or securely destroyed after transfer)

10. Children

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you are under 18, please do not use our website or submit any personal information.

11. Third-Party Links

Our website may contain links to external websites (e.g., DVLA, GOV.UK, Royal Mail). We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

12. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page shows when it was last revised. We encourage you to review this page periodically.

13. Complaints

If you are concerned about how we handle your personal data, please contact us in the first instance at hello@buyprivateplates.uk.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk
Helpline: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF